Phone Operator – Medical Office

  • Location: Pembroke Pines, Florida
  • Type: Contract
  • Job #34007

Phone Operator- Medical Office

Location: Pembroke Pines, FL 33026
Schedule: 9am to 6pm Monday thru Friday
Pay: $14-$16 depending on experience
Bilingual (Spanish) – Must be able to speak English and Spanish proficiently.
Experience: Must have 1.5 years in a PCP (Primary Care) office setting with medical terminology to be able to know how to handle a medical emergency on the phone.

Responsibilities
 

  • Answers incoming calls and communicate with clients with respect, courtesy, empathy tact, and professionalism
  • Documents phone calls, emails, chats, and actions taken
  • Takes and relays messages in an accurate and timely manner
  • Troubleshoots situations accurately, quickly, and efficiently for customers on the phone
  • Provides a pleasant and helpful phone contact for callers
  • Performs other tasks as assigned

Requirements
 

  • Must be bilingual in English and Spanish
  • Show great customer service skills – has to be able to smile thru the phone and multi task at the same time.
  • ECW ( EHR ) experience required
  • Experience in eligibility and verifying insurance required
  • Experience in scheduling appointments in Intergy system or quick learner in computer system

 

Interested and want to learn more? Apply below.

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