Non-Clinical – Revenue Cycle – Medical Front Office Support

Job Title

• Non-Clinical - Revenue Cycle - Medical Front Office Support

Location

• Fort Wayne, IN

Schedule / Job Type

• Night shifts, 12-hour shifts, full-time

Key Responsibilities

• Manage incoming and outgoing calls, providing routine information in a professional and courteous manner.
• Dispatch calls to appropriate departments, personnel, or providers efficiently.
• Handle paging requests and assist with emergency communications to ensure accurate and timely information delivery.
• Operate call processing application to manage internal and external calls across hospital and clinic offices.
• Act as a subject matter expert on the call management system, referencing directories and processing on-call requests.
• Conduct basic troubleshooting for equipment outages and escalate issues as needed.
• Transfer calls accurately, provide patient and staff assistance, and enter department data into systems.
• Ensure compliance with all policies and standards related to communication and information management.

Required Qualifications

• High School Diploma or GED.
• Previous call center or customer service experience preferred.
• Experience with computer hardware, software, or electronic medical records is a plus.
• Knowledge of medical terminology and hospital policies is desirable.
• Excellent verbal communication and customer service skills.
• Ability to handle high call volumes professionally.
• Ability to prioritize and multitask in a fast-paced environment.

Preferred Experience / Skills

• Prior experience in a hospital or healthcare setting.
• Familiarity with medical terminology and hospital operations.
• Knowledge of the local service area.

Why Join Us

• Opportunity to be part of a dedicated healthcare communication team supporting hospital operations.
• Develop skills in healthcare communication and patient service.