Non-Clinical - Revenue Cycle Medical Front Office Support

Job Title

• Non-Clinical - Revenue Cycle - Medical Front Office Support

Location

• Sioux Falls, SD

Schedule / Job Type

• Days, Full-time

Key Responsibilities

• Assist healthcare customers with inquiries related to enrollment, premium payments, and health plan materials.
• Provide information regarding health plan products and services.
• Maintain accurate documentation of all customer interactions.
• Communicate effectively with customers to ensure a high level of service.
• Uphold confidentiality and foster positive relationships with team members.
• Support departmental procedures and workflows as directed.

Required Qualifications

• High School diploma; some college coursework preferred.
• Minimum of 2 years of customer service experience.
• Proficiency with computer programs, specifically Epic preferred.
• Strong communication and organizational skills.

Preferred Experience / Skills

• Experience in a healthcare or insurance Customer Service environment.
• Familiarity with revenue cycle processes or front office support.

Why Join Us

• Be part of a dedicated team providing essential support within a respected health plan.
• Opportunity to develop your skills in a supportive, training-focused environment.

Note: All new employees will participate in comprehensive orientation and training programs to ensure success in the role.